My work disappeared after an interruption.
Return to the active session or recent-session area first. HopStart is designed to preserve your place so you can resume rather than rebuild the task.
Product support
Help without the scavenger hunt.
Start with the common answers below. If that does not solve it, email us with the app name, device, and what happened.
HopStart
Planning and focus help
Notifications are not appearing.
Confirm that notifications are enabled for HopStart in your device settings and that battery restrictions are not preventing background reminders.
Batchwell
Recipes, batches, and schedules
A reminder did not fire.
Check notification permission, scheduled-alarm permission where applicable, and battery optimization settings. Open the batch and confirm the milestone still has a reminder enabled.
Can I use the calculator as professional safety advice?
No. Batchwell supports recordkeeping and calculations, but makers remain responsible for verifying formulas, supplier data, safe-handling practices, and applicable regulations.
Balentra
Forecast and calendar help
Why does a projected balance differ from my bank?
Balentra models the entries and timing you provide. Confirm the opening balance, transaction dates, recurrence rules, and any payments that cleared earlier or later than expected.
Does Balentra move money or connect to my bank?
The current product is designed as a planning tool. It does not initiate transfers or make financial decisions for you.
Purchases
Billing and restore questions
How do I restore a purchase?
Open the app's upgrade or settings area and choose Restore Purchases while signed into the same Apple or Google account used for the original purchase.
Who handles refunds?
App purchases are processed by Apple or Google. Refund eligibility and requests are handled through the store where the purchase was made.
Still stuck?
Contact support
Write to support@cloveranvil.com. Include the app name, app version, device model, operating-system version, the steps you took, and a screenshot if it is safe to share one. Please do not send passwords, payment details, or sensitive financial information.